Product-oriented businesses are challenged to continually turn innovative ideas into marketable products. Successful products must meet or exceed consumer's demand for perception, performance and quality.

Dealing with human sensory variables can be one of the most expensive aspects of new product development. Designers must work through many cycles of testing and refining to find that perfect texture, fragrance, taste or style. Combining human expertise with an advanced design Optimisation tool can greatly decrease the cost of product development by reducing the time required to find the best sensory experience.

Performance is a key to the long-term success of any product, and is often the main differentiator with the competition. There is usually a trade-off between level of performance and cost of a product. Staying ahead of the competition means finding higher-performance product formulations while reducing cost.

Product quality is determined by many factors starting at the design specification and ending at the consumer experience. Maintaining optimal quality requires understanding the complex interactions between the variables that you can control and those that you cannot.

Forward-thinking businesses use FBI formulator solution for product formulation and design to rapidly produce new products that exceed current quality and performance standards while reducing cost. FBI formulator utilizes powerful self-generating computer models and evolutionary Optimisation techniques to produce human-readable rules that will enhance you expert knowledge.

FBI formulator capability to automatically generate formulation models and to output those models as human-readable rules is highly unique in a field where black-box techniques such as neural networks are the standard. Evolutionary Optimisation techniques work like a team of highly skilled human experts to find the next best formulations possible. Combined, these capabilities put FBI formulator in a league of its own for rapid product development and quality improvement. Fastest, lower costs, better results system.

To remain competitive, businesses must regularly refine their internal processes to squeeze-out inefficiencies. These processes may be manufacturing lines, distribution channels, network layouts, or product development cycles. Improvements in these processes often have several benefits including reduced operating costs, less repetitive labour and faster time to market.

organisations often look too narrowly at the processes they want to improve. While it may seem counter-intuitive, the resulting 'efficiencies' sometimes work against overall business objectives. What seems logical in the context of one business unit often impairs the performance of adjacent units.

A more effective strategy for improving business processes involves analysing the way particular processes are connected to all business units in the organisation. Aligning each business process with operational and strategic objectives can lead to much larger payoffs than can be realized otherwise.

The challenge for this type of analysis lies in the complexity of the problem. Traditional operations research methods cannot efficiently handle the large number of variables in problems of this size. New science has given us powerful methods for analysing these complex problems.

FBI Business Process Optimisation solutions can radically transform the efficiency of your business processes while better aligning business units with operational and strategic goals. Using powerful tools from complexity science, the precise ways in which business units interact and affect each other can be understood. Leverage points are found that can lead to substantial increases in efficiency. Simulations are then run to validate the proposed changes.

Engineers have done amazing things over the last century. We have traveled to the furthest depths in the sea, landed robots on Mars, and flown faster than the speed of sound. More subtle advances take place almost every day. Our cars become more efficient each year and our ability to communicate any time and anywhere continues to improve.

All of these technologies require an enormous amount of time, expense and expertise to develop. From initial design and through all stages of prototype, the design process requires many stages of refining and re-engineering. A tremendous time and cost savings could be realized if this design process could somehow be reduced or automated.

FBI Solutions has found ways to streamline the engineering process through the application of advanced scientific techniques. By applying lessons from evolution, FBI design Optimisation systems can help develop better performing products in less time. These techniques can be applied when the objective of the design process is to meet operational specifications for performance, or to satisfy consumer tastes. All of your customers require this product and what it can deliver! Your division would also benefit greatly with your objectives now met.

Whether the goal is to design a better performing product, a new system for the equipment provided that vend your products, a more appealing practical pack or a higher quality machine, FBI design Optimisation techniques can help speed the time of development and increase the performance of the finished product.

In a dynamic business environment, how does your enterprise climb to the most profitable peaks? How does it maintain its strategic footing? How does your executive team collaboratively strike the optimum balance among a vastly complex set of factors influencing their decisions while simultaneously maximizing return and minimizing risk? How does your team weigh the commercial viability of a project against the opinions and objections established by your enterprise, or the impact of new advances in technology?

How big is the problem?

A company considering creating a portfolio from 30 possible projects, each with a simple go vs. no-go decision, has a potential of 2^30, or about 1,000,000,000 possible portfolios. To further complicate the problem, companies frequently are trying to meet 6 to 10 strategic objectives, many of which conflict. Each objective represents an added dimension of complexity.

The Project Portfolio Management System helps organisations reach their strategic goals which has to be sustainable sales growth maximising your client's benefits. PPMS uses an advanced Optimisation engine to help enterprises make better portfolio selection decisions resulting in:

• Massive sales growth with a sustainable future
• Better competitive positioning with your major clients
• Greater alignment with company goals in each market
• Creation of a shared vision to empower your global team to now excel
• Quicker decisions against competitors and current business inhibitors
• Faster speed to market with products and innovations that will be much more effective

We provide the ultimate tools to deliver what strategic decisions must you make to harness the most profitable strategies.

Modern marketers strive to understand, predict and influence consumer buying behaviour. Marketing plans have traditionally focused on delivering a clear value proposition to individuals within a target audience. The underlying assumption of this approach is that customers make individual buy (or not buy) decisions. In reality, consumers are typically influenced far more by word of mouth than by direct messages from the media. Put simply, people tend to do what their friends/influencers do rather than doing the research necessary to 'optimise' their own purchases.

If the entire population were composed of rational, independent decision-makers, then their overall patterns of behaviour would follow normal statistical distributions. Actual statistics of changing human behaviours give a clear indication that people do not operate independently.

Small changes in a marketing strategy can cause society-wide ripple effects that can set off a cascade of individual behaviours. Large shifts in outcomes may result from tiny shifts in strategy. Determining where and how these shifts can be leveraged can greatly enhance the effectiveness of marketing campaigns.

FBI Marketing is system for finding these high-leverage points for foodservice. FBI simulates the complex interconnections of distributors and major accounts and generates the equivalent of thousands of years of market experience. Patterns emerge including those high-leverage points which indicate which changes must be made for a more effective marketing strategy. This will be the best use of all your existing programs and what will work in the short and near term.

High quality products, excellent customer service and nifty feature alone will not make a business successful. Without customers, a business has nothing, and finding new customers can be a long and expensive process. Your ability to attract new customers is based on your effectiveness in reaching the right people and shaping their perception.

Gaining new customers requires an investment, and target marketing is one of the most effective ways to maximize the returns from that investment. In its purest definition, a target market is described as the majority of people your product or service attracts, either by circumstances or design. After identifying the ideal audience for a product, your company's growth will depend on how effective you are in designing a campaign to reach those prospects.

FBI Target Marketing System helps maximize market response while minimizing marketing expenditures. MYFB- TMS guides you through the process of designing campaigns that focus sharply on your target audience. MYFB- TMS develops an understanding of consumer buying patterns by analysing factors such as location, demographics, market conditions and seasonality. Advanced analytics based on evolutionary processes determine the best strategy for 'touching' those people who are most likely to try your product or service.

The Target Marketing System enables you to measure the true impact of your media dollars for each campaign. Results from campaigns can be entered, allowing the system to grow its internal knowledge base. The MYFB- TMS system is able to learn and adapt with this new knowledge allowing it to get better with time.

Are your marketing campaigns reaching the right people with the right message? FBI can help you focus your marketing budget for increased market penetration.

The challenge of gaining and keeping customers is growing harder in a global economy where competitors. Even today many customers and competitors are only one click away from finding alternatives. While growing a customer base by acquiring new customers is essential, there are more profitable ways to grow revenues with all your major accounts. Your existing customers provide the greatest potential for higher profits. Knowing and understanding their preferences is key to locking into this potential revenue.

For industries that offer several goods or services, growth can be most easily realized through cross-selling and up-selling to existing customers. This is especially true for industries such as in the Foodservices industry where new service offerings will generate long-term clients with huge growth. The key to a profitable customer is identifying the single product or service that your customer is most likely to buy. If you don't get it right the first time, the customer isn't likely to wait around for a second try.

FBI Cross-Sell / Up-Sell Optimiser make the best possible recommendations for new products or services. Based on advanced science, the Cross-Sell / Up-Sell Optimiser analyses Foodservice trends, and matches against your product offerings allowing you to make real-time decisions on the next best offer. As the program continues, the system learns from previous experience and improves over time.

Your clients are your greatest assets. Increasing customer retention while reducing service costs is at the forefront of most businesses' customer relationship strategy. Companies have to offer better and better at adding value and incentives to keep their current customers, and at some point the value is no longer worth the expense.

There are as many ideas on how to retain customers as there are for acquiring new ones, and the challenge is very similar. Given all possible ways you can interact with your existing customers, what are the most efficient and cost effective? What types of interactions will satisfy each customer the longest, and ultimately, how can erosion of the customer base be stopped at the least cost?

Customer service is one of the few remaining ways for companies to protect their customer base, but many are already struggling to provide the necessary high levels of customer service.

FBI Customer Retention Analytics helps reduce these expenses while increasing the number of customers that remain loyal to your brand. The Customer Retention Optimiser applies adaptive prediction models to automatically segment your customer base by each customer's likelihood to churn, and then suggests the most cost effective approach for retaining each of those customers. The system also reports which customers require too much expense to remain profitable.

The Customer Retention Optimiser actually improves over time which is critical with Contract caters and McDonalds just to name two areas. As the market changes and your own campaigns begin to take effect, strategies for more efficient retention efforts are automatically developed. Results from previous efforts can be fed back into the system so that more powerful predictive models can evolve.

Transformational model

• Description of Transformational business model
• KLM Catering Services (KCS) model overview
• Product Solution and Architecture
• New revenue streams

Transformation of the Business Model Requires:

• Development of a logistics based operating model
• Operational delivery of benchmarked best of breed processes, facilities and equipment
• Management systems to instigate people and cultural change
• End to end support by the operating system

The solution overviews are provided in the following power points

Revenue opportunities in the Out-of-home Market

• OOH Market is approaching 50% share of the total Food market
• Large target segments include;
• Retail
• Hospitals
• Aged care
• Education
• Venues
• Opportunities exist now due to;
• Fragmented low margin businesses
• Timing is right for hospital sector given capital expenditure and space limitations
• All segments seeking higher quality products
• Low margins due to labour intensive low value add manufacturing process

Transformational Model Benefits

• Total control of all functions within facility
• Reduction in skilled labour and space required
• Outsource low value-add processes
• Increased customer choice and satisfaction
• Ability to effectively service low-cost airlines
• New business growth stream in the OOH market at first mover margins
• Drive use of QFCL assets
• Catering facilities
• SnapFresh
• New JIT assembly facility
• Up selling capability to existing customers
• More $ per traveler

In Summary, the Transformational Model Delivers Multiple Values

I. TRANSFORMATIONAL FOODSERVICES FOR HOSPITALS

Transformational Real Cost Business Model attributes

• Controlled meal preparation
• Just-in-time delivery
• Quality assured HACCP suppliers
• Operational delivery of benchmarked processes, facilities and equipment
• Superior quality and consistency
• Superior nutrition
• Lower costs
• Greater customer and staff satisfaction

Operational Benefits for Hospital Administrators

• Core business focus on clinical care
• Reduced IR issues
• Operational flexibility
• Accredited suppliers reducing risk, compliance & administration
• Menu flexibility for improved patient choice
• Patient satisfaction improvement due to choice and quality
• Up-selling opportunities
• Revenue opportunities for Assembler

Savings for Hospital Administrators

• Space savings for core business needs
• Reduce capital expenditure requirements
• Lower meal costs and simplified cost control
• Reduced compliance and administration
• Reduced wastage due to economies of scale

Study Qualification Process

First step in the process is to clarify the current foodservices cost including;

• Labour;
• Materials and wastage;
• Opportunity cost of space and capital;
• Determine actual administration and overhead costs;
• Utility costs; and
• Equipment, asset utilisation registry.

Once we establish the base foodservices data we would;

• Critique operational processes & determine productivity improvements;
• Determine the opportunities for cost reduction for supplying the same menus & cycles under a number of different scenarios including outsourced and receiving kitchen models with additional sub-options for finishing a cook-fresh approach;
• Establish floor-space potential benefits;
• Nominate potential quality assured HACCP suppliers;
• Provide menu flexibility for improved patient choice and satisfaction improvement due to choice, quality and consistency;
• Establish any additional consolidated purchasing opportunities; and
• Identify additional and/or up-selling revenue opportunities.

The following outcomes would be delivered for the total group and site specific requirements;

• Appropriate business delivery model options and savings;
• Operational delivery of benchmarked processes, facilities and equipment;
• Procedure improvements to minimise wastage and pilfering;
• Floor plan and process flow; and
• Menu management plan.
• The outcomes provide an ability to decide which options could be adopted for each site and the expected benefits thereon.

II. FBI Food Service Management System

• Food Service Administration System
• Inventory control, purchasing, cost analysis, cost charging, catering, forecasting, budget management
• Clinical Systems
• Nutritional risk screening, nutrient analysis, nutritional assessment, food and drug interaction
• Diet Office System
• Diet history, menu management

Food Service Administration delivers

• Improved effectiveness of the Department due to automation.
• Better control of the inventory and purchasing process.
• The ability to automatically charge the cost of foods to various cost centres, tracking the distribution of materials throughout the facility.
• Incorporating catered functions into the general flow of information and materials in the Department.
• Seamless order placement with the Department's prime vendor(s) and automation of price updates, allowing for immediate, accurate cost information with very little keyboard entry.

Clinical Systems delivers;

• Increased accuracy of patient intake analysis.
• Enhanced clinical analysis of patient nutritional status.
• Increased clinical staff productivity.
• Reduced patient related hospital expenses due to a reduced length of stay.
• Additional reimbursement opportunities.

Diet Office delivers

• More productive diet office staff through the elimination of repetitive tasks.
• Better patient related record keeping.
• Better statistical analysis and management reporting.
• Assurance that patient diet restrictions are being adhered to, as well as all specific patient related restrictions and individualities (allergies, dislikes, beverage prefs, etc.).
• Reduced diet office expenses and reduced food costs.
• The ability to use a 'paperless' menu concept.
• Timely, automated patient movement and diet order information through the use of real-time interfaces with all appropriate hospital registration and clinical systems resulting in distribution efficiencies and reduced food costs.

III. Cost Optimising Simulator

• FBI Complex Adaptive Systems are agent-based and designed to deal with problems with many variables and interacting forces incapable of comprehension in its entirety and unable to be optimised by traditional top down approaches.
• Interpret and map complex interdependencies of an entire business incl. supply chain, labour scheduling, customer orders.
• Real-time feeds on data from any computer language incl. video/audio
• Provides simulated pro-active operational decision support
• Ability to simulate outcomes prior to implementation
• Adaptive learning capability

Relevance to Hospital Operations

• Reduction of costs – alternatives in processes, labour ratios, supply chain activities, capital and utilisation of existing assets together with the space requirements of the facilities.
• Patient care - Establishment of processes and policies for unambiguous focus on patient care and satisfaction.
• Enhanced management reporting - Establishment of policies for enhanced management reporting and improved practices for managing variations.
• New revenue streams - The ability to grow revenues into other markets. This will entail establishing a transparent bid-capture capability. The analysis should also appraise joint venture scenarios with other parties.

Primary utilisation of simulator capability

• Visibility in supply chain enabling business to be responsive to leading signals rather than reacting to lagging indicators. Day ahead management of operations.
• Scenario analysis
• Flexible operating environment
• New facility design
• Strategy development
• War-room capability

Benefits over traditional consultancy models

• Enable business to manage 1 day ahead to minimise blockages
• Ability to simulate without implementation
• Context and behavioural definition for each business activity
• Simulate numerous what-if scenarios
• True comprehension of business drivers and the impact of change
• Ongoing optimisation capability
• Degradation and capex prioritisation

Cost Optimising Simulator

• FBI Complex Adaptive Systems are agent-based and designed to deal with problems with many variables and interacting forces incapable of comprehension in its entirety and unable to be optimised by traditional top down approaches.
• Interpret and map complex interdependencies of an entire business incl. supply chain, labour scheduling, customer orders.
• Real-time feeds on data from any computer language incl. video/audio
• Provides simulated pro-active operational decision support
• Ability to simulate outcomes prior to implementation
• Adaptive learning capability

Relevance to Hospital Operations

• Reduction of costs – alternatives in processes, labour ratios, supply chain activities, capital and utilisation of existing assets together with the space requirements of the facilities.
• Patient care - Establishment of processes and policies for unambiguous focus on patient care and satisfaction.
• Enhanced management reporting - Establishment of policies for enhanced management reporting and improved practices for managing variations.
• New revenue streams - The ability to grow revenues into other markets. This will entail establishing a transparent bid-capture capability. The analysis should also appraise joint venture scenarios with other parties.

Primary utilisation of simulator capability

• Visibility in supply chain enabling business to be responsive to leading signals rather than reacting to lagging indicators. Day ahead management of operations.
• Scenario analysis
• Flexible operating environment
• New facility design
• Strategy development
• War-room capability

Benefits over traditional consultancy models

• Enable business to manage 1 day ahead to minimise blockages
• Ability to simulate without implementation
• Context and behavioural definition for each business activity
• Simulate numerous what-if scenarios
• True comprehension of business drivers and the impact of change
• Ongoing optimisation capability
• Degradation and capex prioritisation

In this competitive business environment, not having visibility into your overall business operations is a risk that no company can afford.   With an increased focus on bottom-line profitability and top-line performance, executives must have a way to easily and efficiently monitor the health of their organisation.

With the FBI analytical application, you can have access to a consolidated view of your entire organisation and the key performance metrics that drive your business at your fingertips.   This obviously includes monitoring key business drivers, however, this application also has the ability to quickly evaluate growth and acquisition opportunities.

The FBI analytical tool provides a programming-free, integrated multi-dimensional database for fast information analysis and modeling. The database is capable of loading and retrieving with amazing speed, millions of incoming records, seamlessly handling dimensions of several hundreds of thousands of members.

Primary features of the analytical application are as follows;

• Programming-free visual design and management of databases;
• Speed of access and calculation;
• Data compression with advanced sparsity management;
• Simultaneous data read & write;
• Native multi-dimensional Splitting & Splatting;
• Entity-Relationships Data Structure and data access optimisation;
• On-line consolidation;
• Active Data Dictionary;
• Advanced security (down to cell level);
• Multi-cube architecture;
• Multi-dimensional cubes for storage of numeric (different precision), textual and Boolean (MXC data type);
• Information by up to 32 orthogonal dimensions (for each cube);
• Zero-programming interface to load data from ASCII files and ODBC-accessible data sources;
• Automated data loading and export; and
• Web enabled

The solution we are offering is an extremely cost effective and programming-free application generator with a substantial visual modeling environment capability.

The application utilises data-aware and synchronized objects used to develop the widest range of information solutions available.   Broadly the FBI analytical application solution delivers;

• Rapid design and capabilities, quick implementation and easy adaptation
• Simplicity through the free-form application design and not limited to pre-packaged modules and process flows
• Versatility with cross-functional and departmental benefits
• Feasibility increasing the depth of what can be delivered
• Smarter and more affordable way to implement organisational intelligence

In the first instance we would provide analytical templates for your business and tailor additional information requirements as requested and provide the necessary training requirements. The training program would take no longer than 1-2 days per participant group.

Challenges and opportunities

The competitive nature of the contract catering industry and continuing pressure on margins provides significant challenges ensuring perpetual review of business practices and development of profitable growth strategies necessary for survival.

The major business imperatives currently are profit margin, client retention, operational efficiency in supply chain and customer delivery together with the establishment of better business practices and management reporting capability to enhance flexibility in a changing world.

Furthermore, development of alternative revenue streams leveraging core competencies requiring minimal levels of capital investment is imperative to longer term growth and profitability.

Solutions offered

We outline the following which should provide an overview of our capabilities to develop, refine and enhance the business operations of the major players in the contract catering industry.

Food & Beverage Institute (FBI) have diagnostic and real-time simulation capabilities that could be employed across the entire business operations or limited to supply chain and logistics issues, product lifecycle and competitor analysis, customer service or specific business strategy opportunities such as acquisition analysis.

The process undertaken to meet these business objectives are as follows;

1. Business simulation ongoing optimisation of processes, supply chain analysis, customer delivery, utilisation of existing assets together with the capacity and space requirements of facilities.
2. Establishment of processes and policies for unambiguous focus on customer service both for an enhanced customer experiences together with better contract management. Development of the unique selling position including category management, up-selling opportunities and skills and over the counter sales.
3. The ability to grow revenues into under-serviced markets including residential care and hospitals. This analysis will entail establishing a transparent bid-capture system and appraise joint venture scenarios with aligned parties.
4. Establishment of enhanced management reporting and improved practices for managing variations to maximise flexibility.
   

Graphical representation of near and long term benefits

Diagnostic and Simulation Capability

This technology has been developed to interpret all known computer languages as well as video and audio feeds. Consequently, this eliminates the normal prerequisite for expensive interface development with existing systems and data sources.

These capabilities access the current array of data currently held by an organisation to perform complex analysis activities by transforming data previously captured but not necessarily able to be utilised from the current database of information. The following diagram provides an overview of the operation of the capabilities including the adaptive learning and continual optimisation competencies.

The capabilities offered provide the framework to simulate, analyse and assess strategic alternatives and on-going operational decisions. Simulations will provide a detailed précis of the supply chain together with commercial options to re-engineer improved communication and management visibility.

The capabilities will clearly outline the levels of functionality and enable focus on cost benefit analysis providing support for internal and external sourcing decisions. Understanding the interdependencies and profitability of any specific function will allow for the development of a better business system for the relevant operation.

Strategic direction and the ability to make optimal decisions will be significantly enhanced by the adoption of these capabilities and targeted use of the simulation tools.

Physical Execution Drives Value Through

• Increase Order Accuracy
• Increase Throughput
• Increase Customer Satisfaction
• Reduced Inventory On-Hand, Carrying Costs and Write-Offs
• Reduce Labor and Equipment Costs

What Labour Management will deliver:

• All tasks in the facility are defined as assignments (direct or indirect)
• Calculation methods based on well established Industrial Engineering principles
• Productivity measurement
• Success in all global judicial litigation (assists with union acceptance)
• Reasonable Expectancies
• Fully engineered standard value elements
• Record the hours staff actually work and evaluate the work completed
• Calculate discrete performance results at an individual, group or functional calculation
• Can be used for control/discipline and incentivisation
• Intelligent agents deployment providing C3i (command, control, communications and intelligence) capability over the network

Labour Management Delivers Results

• Average savings of 36%. Global track record across multiple industries, single & multiple sites, simple & complex operations has delivered compelling labour performance improvements ranging between 16%-150%
• Global track record in 3PL, groceries (in Aus/NZ 36 sites, manufacturing, retail, military and high tech
• ARC report 2002 - 'EXE is one of only 2 credible suppliers of integrated engineering labour standards . EXE is the only global company with this capability'
• 100% success rate in defending labour management solutions in litigation taken by unions
• Guaranteed ROI

Basic Principles of Lean

1. Correctly specify value of product/service to a Customer
2. Identify the value stream & remove wasted actions (muda)
3. Make the product flow unimpeded
4. Action Initiated only by demand pull
5. Elimination of waste as an ongoing process towards pursuit of perfection

The following graph illustrates the comparative outcomes for a conventional lifecycle process review against the continual optimisation capability being offered. This continual optimisation capability portrays the capture of positive outcomes from ongoing changes in the operating environment leading to incremental changes in market share with a resultant increased overall market share.

Simulator capability - Continual Optimisation through competitor and internal agent actions

At time t-critical, the small increase in one agent’s market share starts an entirely new optimisation process to be activated and this process leads to a feedback loop that amplifies the effect. This results in a sustained increase in market share that is captured by the agent simulation but not by the conventional model.

Utilisation of the War-room will provide new insights into business operations, product lifecycle, competitor positions and market opportunities within the entire value chain. This capability would be retained for on-going process optimisation and would also provide the basis for organic growth, acquisition targets and capital expenditure prioritisation.

Conclusion

Changing market conditions need to be continually assessed and the capabilities proposed will provide the ability to continually analyse market conditions and thereby maximise realisation of near-term and on-going business objectives. The simulator capabilities can assess alternatives and adapt to meet changing market conditions providing constant refinement and optimisation of operations.

FBI offer capabilities that are able to perpetually optimise business operations and processes. It is without peer in its ability to assess numerous alternatives, underpinned by robust and detailed analysis coupled with scenario planning capabilities.
FBI would be pleased to demonstrate these unique capabilities to you and appropriate personnel from your organisation.

Challenges and opportunities

The future gives rise to significant challenges and opportunities given the increased consolidation within the retail industry augmented by the highly competitive nature of the FMCG industry. Continuous review and adaptation of business practices and strategies are essential for profitable growth.

Primary growth strategies for FMCG’s include innovation in high growth consumer segments, brand extension across categories, development of new channels and leveraging emergent market strengths. These growth strategies build upon the strength and continual refinement of brand investment concurrent with establishing better business practices and management reporting capability to institute new levels of responsibility for customer service.

Further development of strategies to increase consumption rates, pursue investment and innovation in the industry, innovative strategies to enhance margins, development of non-traditional outlets, advancement of unparalleled customer service and management augmented by significant targeted technology investment.

Solutions offered

We outline the following which should provide an overview of our capabilities to develop, refine and enhance the business operations of the major players in the FMCG industry.

Food & Beverage Institute (FBI) have diagnostic and real-time simulation capabilities that could be employed across the entire business operations or limited to supply chain and logistics issues, product lifecycle and competitor analysis, customer service or specific business strategy opportunities such as acquisition analysis.

The process undertaken to meet these business objectives are as follows;

1. Market Share Growth and Account Development – optimising same-store sales, product lifecycle, margin management, competitor analysis and strategy initiatives including new product development or acquisition analysis. Understand human interdependencies for optimised marketing spend.
   
2. New Outlet Development – unparalleled consumer demographic capabilities encompassing optimum multi-branding opportunities.
   
3. Cost Management – Marketing spend diagnostics and cost benefit, peerless supply chain diagnostics, optimisation of processes, layouts, packaging, labour productivity, asset utilisation together with capacity analysis.
   
4. Enhanced Management Reporting – information capture and reporting enabling complex issues to be managed expeditiously ensuring all business ramifications are considered including sales performance management.
   
5. Establishment of processes and policies for unambiguous focus on customer service and enhancing customer management and value-add. Sales force automation to focus on EBIT ownership and conceptual selling.
   

Graphical representation of near and long term benefits

Diagnostic and Simulation Capability

This technology has been developed to interpret all known computer languages as well as video and audio feeds. Consequently, this eliminates the normal prerequisite for expensive interface development with existing systems and data sources.

These capabilities access the current array of data currently held by an organisation to perform complex analysis activities by transforming data previously captured but not necessarily able to be utilised from the current database of information. The following diagram provides an overview of the operation of the capabilities including the adaptive learning and continual optimisation competencies.

The capabilities offered provide the framework to simulate, analyse and assess strategic alternatives and on-going operational decisions. Simulations will provide a detailed précis of the supply chain together with commercial options to re-engineer improved communication and management visibility.

The capabilities will clearly outline the levels of functionality and enable focus on cost benefit analysis providing support for internal and external sourcing decisions. Understanding the interdependencies and profitability of any specific function will allow for the development of a better business system for the relevant operation.

Strategic direction and the ability to make optimal decisions will be significantly enhanced by the adoption of these capabilities and targeted use of the simulation tools.

Challenges and opportunities

The future gives rise to significant challenges and opportunities given the highly competitive nature of the QSR industry. Continuous review and adaptation of business practices and strategies are essential for profitable survival.

Primary growth strategies for QSR’s include innovation in high growth consumer segments, brand extension across categories, development of new channels and leveraging emergent market strengths. These growth strategies build upon the strength and continual refinement of brand investment concurrent with establishing better business practices and new levels of customer service.

Further development of strategies to increase consumption rates, pursue investment and innovation in the industry, innovative strategies to enhance margins, development of non-traditional outlets, advancement of unparalleled customer service and management augmented by significant targeted technology investment.

These strategies for growth need to be supported by continual investment in developing detailed operational and customer focused methodologies together with the on-going development of successful business models to develop flexibility in a changing world.

Solutions offered

We outline the following which should provide an overview of our capabilities to develop, refine and enhance the business operations of the major players in the FMCG industry.

Food & Beverage Institute (FBI) have diagnostic and real-time simulation capabilities that could be employed across the entire business operations or limited to supply chain and logistics issues, product lifecycle and competitor analysis, customer service or specific business strategy opportunities such as acquisition analysis.

The process undertaken to meet these business objectives are as follows;

1. Market Share Growth – optimising same store sales, product lifecycle, competitor analysis and strategy including new product development together with marketing spend impact.
   
2. New Store Development – unparalleled consumer demographic capabilities encompassing optimum multi-branding opportunities.
   
3. Cost Management – peerless supply chain diagnostics and continual optimisation capability.
   
4. Operational Efficiency – on-going optimisation of processes, layouts, packaging, labour productivity and customer service.
   
5. Enhanced Management Reporting – information capture and reporting enabling complex issues to be managed expeditiously ensuring all business ramifications are considered.
   

Graphical representation of near and long term benefits

Diagnostic and Simulation Capability

This technology has been developed to interpret all known computer languages as well as video and audio feeds. Consequently, this eliminates the normal prerequisite for expensive interface development with existing systems and data sources.

These capabilities access the current array of data currently held by an organisation to perform complex analysis activities by transforming data previously captured but not necessarily able to be utilised from the current database of information. The following diagram provides an overview of the operation of the capabilities including the adaptive learning and continual optimisation competencies.

The capabilities offered provide the framework to simulate, analyse and assess strategic alternatives and on-going operational decisions. Simulations will provide a detailed précis of the supply chain together with commercial options to re-engineer improved communication and management visibility.

The capabilities will clearly outline the levels of functionality and enable focus on cost benefit analysis providing support for internal and external sourcing decisions. Understanding the interdependencies and profitability of any specific function will allow for the development of a better business system for the relevant operation.

Strategic direction and the ability to make optimal decisions will be significantly enhanced by the adoption of these capabilities and targeted use of the simulation tools.

Challenges and opportunities

The future gives rise to significant challenges and opportunities given the highly competitive nature of the Supermarket industry. Continuous review and adaptation of business practices and strategies are essential for profitable survival.

Primary growth strategies for Supermarkets include continued supply chain reformation to support every day low pricing (ELDP), innovation in high growth consumer segments, customer value-add, brand extension across categories, development of new channels and leveraging emergent market strengths. These growth strategies build upon the strength and continual refinement of brand investment concurrent with establishing better business practices and new levels of customer service.

Further development of strategies to increase basket consumption rates, pursue investment and innovation in the industry, innovative strategies to enhance margins, development of non-traditional outlets, advancement of unparalleled customer service and management augmented by significant targeted technology investment.

These strategies for growth need to be supported by continual investment in developing detailed operational and customer focused methodologies together with the on-going development of successful business models for flexibility in a changing world.

Solutions offered

We outline the following which should provide an overview of our capabilities to develop, refine and enhance the business operations of all players in the Supermarket industry.

Food & Beverage Institute (FBI) have diagnostic and real-time simulation capabilities that could be employed across the entire business operations or limited to supply chain and logistics issues, product lifecycle and competitor analysis, customer service or specific business strategy opportunities such as acquisition analysis.

The process undertaken to meet these business objectives are as follows;

1. Market Share Growth – optimising same store sales, product lifecycle, competitor analysis and strategy including new product development together with marketing spend impact.
   
2. New Store Development – unparalleled consumer demographic capabilities encompassing optimum multi-branding opportunities.
   
3. Cost Management – peerless supply chain diagnostics and continual optimisation capability.
   
4. Operational Efficiency – on-going optimisation of processes, layouts, packaging, labour productivity and customer service.
   
5. Enhanced Management Reporting – information capture and reporting enabling complex issues to be managed expeditiously ensuring all business ramifications are considered.
   

Graphical representation of near and long term benefits

Diagnostic and Simulation Capability

This technology has been developed to interpret all known computer languages as well as video and audio feeds. Consequently, this eliminates the normal prerequisite for expensive interface development with existing systems and data sources.

These capabilities access the current array of data currently held by an organisation to perform complex analysis activities by transforming data previously captured but not necessarily able to be utilised from the current database of information. The following diagram provides an overview of the operation of the capabilities including the adaptive learning and continual optimisation competencies.

The capabilities offered provide the framework to simulate, analyse and assess strategic alternatives and on-going operational decisions. Simulations will provide a detailed précis of the supply chain together with commercial options to re-engineer improved communication and management visibility.

The capabilities will clearly outline the levels of functionality and enable focus on cost benefit analysis providing support for internal and external sourcing decisions. Understanding the interdependencies and profitability of any specific function will allow for the development of a better business system for the relevant operation.

Strategic direction and the ability to make optimal decisions will be significantly enhanced by the adoption of these capabilities and targeted use of the simulation tools.

Challenges and opportunities

The recent past has imposed significant challenges for the airline industry and afforded opportunities to review business practices and strategies necessary for survival.

The imperative for airline caterers is to secure market position through supreme customer service offerings, establishment of better business practices and management reporting capability to enhance flexibility in a changing world.

Airline caterers need to be committed to growing alternative revenue streams leveraging core competencies with minimal levels of capital investment. This growth imperative is not limited to airline catering revenues.

Our capabilities will demonstrate a real-time simulation capability, utilising a complex adaptive system focusing on the following objectives;

1. Business simulation – ongoing optimisation of processes, supply chain analysis, capital and utilisation of existing assets together with the capacity and space requirements of facilities.
   
2. The ability to grow revenues in other markets. This will entail establishing a transparent bid-capture system. The analysis should also appraise joint venture scenarios with other operators.
   
3. Establishment of processes and policies for unambiguous focus on customer service and better management of customers.
   
4. Establishment of policies for enhanced management reporting and improved practices for managing variations.

Graphical representation of near and long term benefits

Diagnostic and Simulation Capability

This technology has been developed to interpret all known computer languages as well as video and audio feeds. Consequently, this eliminates the normal prerequisite for expensive interface development with existing systems and data sources.

These capabilities access the current array of data currently held by an organisation to perform complex analysis activities by transforming data previously captured but not necessarily able to be utilised from the current database of information. The following diagram provides an overview of the operation of the capabilities including the adaptive learning and continual optimisation competencies.

The capabilities offered provide the framework to simulate, analyse and assess strategic alternatives and on-going operational decisions. Simulations will provide a detailed précis of the supply chain together with commercial options to re-engineer improved communication and management visibility.

The capabilities will clearly outline the levels of functionality and enable focus on cost benefit analysis providing support for internal and external sourcing decisions. Understanding the interdependencies and profitability of any specific function will allow for the development of a better business system for the relevant operation.

Strategic direction and the ability to make optimal decisions will be significantly enhanced by the adoption of these capabilities and targeted use of the simulation tools.